Dr. Rahal, his staff and Brookline

I have read so many positive reviews regarding all things Dr. Rahal that I felt it only fitting that I add my 2 cents…plus I’m having trouble falling asleep so I have some free time lol.

Dr. Rahal:

I think I spoke to Dr. Rahal to what amounted to 10 minutes of conversation. He came across as very professional.  Plus the feedback and write ups from these blogs made me feel as if I’ve known Dr. Rahal for a while now.

Dr. Rahal’s staff:

If a business needed a template on how to dole out exceptional customer service, this is where they should start.  No question was too trivial, feedback was quick and the staff was only willing to help.  When I was there, I was often asked how I was doing. Asking if I needed a bottle of water went a long way with me.  It’s always the small things that leave an impression with most people. Mike, the head nurse and the surgical team that worked on me provided excellent bedside care.  I had some anxiety going into this procedure but I was put at ease right away when I got to the clinic.  A +.

Brookline:

I highly recommend Brookline for a few simple reasons.  In no particular order.

The only clients that can stay at Brookline have to be booked with Dr. Rahal (you are allowed a guest). You’re not going to find newlyweds on their honeymoon staying there.  Plus, who would have their honeymoon in Ottawa? Not my best joke.  As soon as I got there, I was able to talk to and commiserate with other patients regarding the effects of hair loss, first hand review of products that may or may not be working and just flat out joke about the whole thing.  Plus, you don’t have to hide in your room after your procedure as we’re all there about to sport the same hair style.

All the rooms have a solid, automatic recliner for recovering after surgery. Remember, you have to sleep at a 45 degree angle after your procedure to reduce the swelling.

The proximity is within 10 minutes walking distance.  fyi: When I was there, I heard that the clinic is moving to a new location by mid Feb. 2014.  This will obviously effect the proximity factor.  Not sure if Dr. Rahal will setup a convalescent home close to his new facility.

Post a Comment

*